Drury Inn & Suites Phoenix Airport

Customer service was excellent. LaDonna at the front desk was friendly and knowledgeable. Cindy ( at the kick back bar) was friendly as well. All employees were courteous. The shuttle was efficient and drivers friendly. The "kick back" food and drinks were excellent as well as the breakfast. We came back to the hotel late ( after a concert) and the gentleman was cleaning up at the kitchen + bar area. We wanted to try a couple of the deserts. He graciously prepared them with a smile. They were delicious. We lobby and eating area were very comfortable and cozy. We joined Drury Rewards while there and will be a future customer.

This room was a lot smaller than the one we had at Drury Chandler Fashion Center. It's closer to the highway and the airport. There is a TV, microwave and fridge. The airco is old fashion and makes a lot of noise from time to time, thank God we could turn it off. Breakfast starts at 6am and is OK, with scrambled eggs, cereals, waffles etc. There's also some simple food and 2-3 free alcoholic drinks in the evening. There is a pool and spa which I also enjoyed.

I was very excited to learn about the breakfast and dinner that was included with the room. The choice of food available was amazing. The shuttle was always available and the driver was very friendly. The staff at the front desk was amazing and made me feel welcome upon my arrival. The room was clean and comfortable and I was very happy with my stay.

An excellent surprise having free dinner and breakfast as well as a 'happy hour' The friendly staff at the reception desk upon arrival as well as departure, great service at the dinner area, a superb bartender with the biggest smile and fast service and the lady at breakfast who also had the best smile and best attention she could give. The shuttle driver who stood by the front desk and greeted everyone with a big Good Morning on the day of departure while waiting for his next trip. All in all, a service not too much given anymore in a world where most people seem to be angry and can't see past either black or white.

All the staff displayed a high level of interest in all duties associated with their positions. Front the Reception lobby to the housekeeping staff. We especially enjoyed the Dinner and beverages that were offered at the no extra charge. We enjoyed the popcorn and the breakfast. This is our second time staying at your hotel. We are from Yuma and now we found our second home in Phoenix at your hotel. The free parking is greatly appreciated. Your Bartender at our dinner is a wonderful young lady.